CANCELLATIONS
CONTACTING US
FOOD
GRATUITIES
MOTOR COACH
ON THE ROAD
OVERNIGHT TOURS
THEATER SEATS
WEATHER
CANCELLATIONS
What happens if I have to cancel my booking for a one-day tour?
If you decline to purchase the optional Cancellation Protection Plan (CPP) during the reservation process or before the cancellation deadline, one-day excursions become nonrefundable and non-transferable for any reason after the cancellation deadline has passed. Name changes are almost always permitted if you would like to send a friend in your place (except for a few tours in which we must submit names ahead of time). If you instead cancel your reservation BEFORE the cancellation deadline, the amount you paid will be refunded less a $15+ cancellation fee. The fee can be waived if you keep the funds on account for future use.
For more information on the CPP, click here.
What happens if I need to cancel my booking for a multi-day tour?
For multi-day vacations, we offer comprehensive travel insurance through our partner, Travelex. Insurance protects you against financial loss and other unexpected expenses when you cancel your booking for a covered reason.
For more information on Travelex, click here.
CONTACTING US
What if I need to reach DayTripper outside of business hours?
If you have an emergency regarding a tour departing within the next 24 hours, you may call the DayTripper Office at (619) 334-3394 and press 0 to speak to an after-hours representative. If it is not an emergency and your question or comment can be answered during regular business hours, we kindly ask that you wait and call when our office is open, Monday through Friday from 9 a.m. to 3 p.m.
FOOD
Do you provide snacks and/or beverages on the bus?
Yes; on each tour, we provide complimentary morning and afternoon snacks, as well as bottled water.
Do you always stop for food on the way home?
On most tours, we will make a brief comfort stop on the way home to provide the opportunity to purchase food and use a real restroom. However, depending on the distance between our last stop and our first drop-off or the time of night, we may continue straight through to the drop-offs. Check the Itinerary tab or call the office if you are looking for comfort stop information on a specific tour.
GRATUITIES
How and when should I give gratuities to the Tour Manager and driver?
For your convenience, we provide tip envelopes on the bus (green for the Tour Manager, yellow for the driver) if you would like to place your gratuities inside them and hand them in whenever you'd like.
Are gratuities for restaurant servers included in the tour price?
Yes. Gratuities are always included on meals that are part of a tour itinerary; however, cocktails and other extra items you order outside of what we provide are billed to you individually and do not include gratuities.
MOTOR COACH
How are seats assigned?
We assign bus seats from front to back by date in order of when the booking was received. This assures fairness to all. Window and aisle seat requests can usually be accommodated; however, specific seating requests such as seats toward the front of the bus cannot.
Does the bus have a restroom?
Yes. Regardless of passenger number, DayTripper Tours uses full-size motor coaches equipped with a lavatory on all excursions.
ON THE ROAD
Does the bus make rest stops during the tours?
Yes. We plan our trips to include comfort stops every 2.5 to 3 hours whenever possible. Comfort stops are usually at a location with the option to purchase food and drinks, as well as use the restroom.
Can I bring an ice chest/cooler on the bus?
As long as it is small enough to fit either at your feet, in your lap, or in the overhead compartment, you are welcome to.
OVERNIGHT TOURS
Why does it cost more to travel as a single on multi-day tours?
The single occancy price includes the cost of occupying hotel rooms by yourself. When traveling as a double, the cost of the hotel room is divided between both people, thus lowering the rate to what becomes the double-occupancy fare.
Is the double occupany price per person or per pair?
The price is per person based on two people occupying one room.
THEATER SEATS
How are performing arts/theater seats assigned?
We assign seats from front to back by date in order of when the booking was received. Keep in mind that front to back in a theater means within our seat block, regardless of where that block is located in the theater. Your tour description will usually list the general seat location. We do not assign theater seats at general admission events.
WEATHER
What if it is supposed to rain on the day of my tour?
All scheduled tours will operate rain or shine unless the main attraction of a tour is canceled by the service provider, or when travel to the destination is officially declared unsafe or inadvisable by government officials, in which case you will be notified as soon as possible and issued a full refund, transfer, or credit.
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